Our policies


Returns: Due to the medical nature of the product, we do not accept any returns, but please get in contact with us if you are unclear on how to use your product.  We do understand that switching over to a cup can seem intimidating, but we promise you, once you’ve got the hang of it, you won’t ever second guess your purchase!


Delivery: Our delivery cost is based on national deliveries.  If you are an international customer, please email us at info@gen-xx.co.za with your order and we will get into contact with our courier to give us pricing on international delivery of your product.


We have taken all precaution to ensure the privacy of our customers.  Unfortunately, we cannot be held liable for situations beyond our control.  We always recommend to our customers to ensure they keep payment details safe and do not save payment details for future purchases, unless you are 100% sure of the site.

As promised, we endeavor to ensure the privacy of all your details.

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